*BSD News Article 78608


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From: Randy Hubbard <raceware@wwnet.com>
Newsgroups: comp.bugs.2bsd
Subject: ALERT ALERT !!
Date: Thu, 19 Sep 1996 05:05:31 -0400
Organization: Race-Tech Engineering, Inc.
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*** IMPORTANT INFORMATION ON PROBLEMS WITH PEACHTREE TECH SUPPORT ***

Having used Peachtree's DOS and Windows software for the past 6 years we 
have some FIRST hand experience with it. We had so many problems with 
Peachtree Complete DOS that they offered us a FREE copy of V7.0 and we 
declined, because we could not AFFORD the lost data, system crashes, 
LACK OF TECH SUPPORT, upgrades to correct operational problems, etc. At 
one point they had something like TWENTY ONE UPGRADES for V5.0 or 
something, in an effort to fix bugs. Who in the World has TWENTY ONE bug 
fix upgrades??????????

We read excellent reviews on Peachtree for Windows V3.0, so we took a 
chance...

Now for a current update... We recently upgraded to Win '95. Contrary to 
some peoples experience with Win '95, our's went well. As you may have 
guessed by now the ONLY software that we've experienced difficulties 
with since the upgrade to Win '95, is Peachtree for Windows V3.0. I 
can't BEGIN to tell you how LITTLE help Peachtree has provided... CAN 
YOU SAY NONE?

Over the past (12) days, we've sent Peachtree Tech and Management (10) 
Faxes, (10) e-mails, and made NUMEROUS phone calls to their Tech/Sales 
depts. in an effort to resolve printing problems with Peachtree, which 
have prevented us from issuing Customer Invoices and Accounts Payable 
Checks. In essence, Peachtree's V3.0 software is not fully compatible 
with Win '95 as noted on Microsoft's Software Compatibility List. (See 
the MS Win '95 Website for details). According to Peachtree they were 
NOT aware of this fact!!!!!!!!!!!

Despite paying $3.00/min. for Peachtree's Tech Support, they do not have 
a CLUE how to solve the compatibility issue with V3.0 and Win '95. We 
had to search the Win '95 Web site to get the facts, and then e-mail & 
Faxed the info to Peachtree. Regardless of promises, Peachtree has NOT 
returned our calls, has NOT provided any solutions that correct the 
printing problems, and in fact Peachtree appears to NOT be capable of 
ANY quality Tech support for their products, in our experience. Over the 
course of (12) days of agony, Peachtree has done virtually NOTHING to 
support their software, and from the experience of other Peachtree 
user's this is Peachtree's "standard" response.

V3.5 of PAW *may* function properly, though there is a V4.0 being 
promoted by Peachtree via direct mail. IF you expect that you will need 
ANY Tech Support from Peachtree for installation, upgrades, or any 
operational issues, we would STRONGLY SUGGEST YOU DO NOT PURCHASE 
PEACHTREE SOFTWARE. 

Peachtree likes to re-direct your Tech inquires to a "local" Peachtree 
*approved* Tech Support provider. In our experience with two *approved* 
Peachtree Tech Support providers, they would read to us over the phone 
directly from the Peachtree user's manual.... As we explained to one 
Authorized *support* provider, "We DO know how do read" and if that 
solution worked, we wouldn't be having this conversation. Their response 
was: "...well I don't know what to tell you then..." They still managed 
to charge us a HEFTY fee for providing absolutely NO Tech Support!!!

If you can't obtain accurate, quality Tech Support, a business can 
become crippled as ours has, which is TOTALLY UNACCEPTABLE. In our 
opinion, if you sell a product, you have a certain obligation to support 
it. It's not like we're asking for FREE support at $ 180/hr. !!!!
Peachtree simply does NOT care about customers AFTER the sale. They'll 
promise you anything to get your money, but once they do, you are on 
your own. As a matter of fact it's difficult even getting thru on 
Peachtree's Tech lines without LOOOOONG waits. In our experience, they 
intentionally try to get you to call a "local" provider so they do NOT 
have to deal with the shortcomings of their products. Based on our very 
POOR EXPERIENCE with PEACHTREE'S LACK OF Tech Support, over the past SIX 
years, we think you would be MUCH HAPPIER with another brand of 
software. 

If you need a second opinion go to Peachtree's Newsgroup on America 
Online and view the THOUSANDS OF IRATE POSTINGS CONCERNING SOFTWARE BUGS 
AND THE LACK OF TECH SUPPORT, from user's, consultants and accountants!! 
YOU be the judge.

Randy Hubbard
President
Race-Tech Engineering, Inc.