*BSD News Article 71240


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From: Terry Lambert <terry@lambert.org>
Newsgroups: comp.unix.bsd.bsdi.misc
Subject: Re: Shell/PPP dialins. Help plz.
Date: Mon, 17 Jun 1996 18:33:31 -0700
Organization: Me
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Message-ID: <31C6076B.51E2444F@lambert.org>
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Bruce Momjian wrote:
] Questioning the experience of someone who is trying to help you is as
] bad as a new user criticizing the OS design decisions.

Actually, I find that the most useful user feedback you can get
regarding design decisions comes from new users.  Most formal
usability testing in industry is done with "certified virgins"
to get exactly that kind of information.


On the other hand, Peter is correct, and no amount of whining
will change that fact; as much as some of us enjoy the rare
occasions where we get to rib him, this isn't one of them.  8-).


                                        Terry Lambert
                                        terry@lambert.org
---
Any opinions in this posting are my own and not those of my present
or previous employers.