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Path: euryale.cc.adfa.oz.au!newshost.anu.edu.au!harbinger.cc.monash.edu.au!news.cs.su.oz.au!metro!metro!news.nsw.CSIRO.AU!actcsiro!mel.dit.csiro.au!munnari.OZ.AU!spool.mu.edu!howland.reston.ans.net!swrinde!newsfeed.internetmci.com!in2.uu.net!ott.istar!istar.net!winternet.com!ki.net!clio.trends.ca!worldlinx.com!news1.sympatico.ca!news.bellglobal.com!news From: rpageau@inexpress.net (Roch Pageau) Newsgroups: comp.unix.bsd.bsdi.misc Subject: Re: Has anyone else had trouble with tech support with BSDI? Date: Fri, 31 May 1996 00:17:29 GMT Organization: Internet Express Lines: 51 Message-ID: <4ole0h$nur@news.bellglobal.com> References: <4nc3i0$1sa@news1.goodnet.com> <31AA247D.4270@planetwide.com> <4of3od$8cr@abbott.sandiegoca.ncr.com> NNTP-Posting-Host: 204.101.127.15 X-Newsreader: Forte Free Agent 1.0.82 Sounds pretty bad guys but in Canada we have to deal with resellers and cannot even talk to BSDI tech support. Our reseller tell me that after he has helped me boot with the product thats the end of my free support. You would think that after spending $2700 , they would at least awnser our questions on configuration issues that do not function as advertised in the installation manual. carol@news.SanDiegoCA.NCR.COM (Carol Thomas) wrote: >In article <31AA247D.4270@planetwide.com>, >R. Peets <unixfox@planetwide.com> wrote: >>hp@doitnow.com wrote: >>> >>> Has anyone else had trouble with tech support with BSDI? >>> We have had one HELL of a time getting call backs. >>> 602-668-6778. >>> Hutchinson >> >AMEN!!! >I received rude and incomplete responses. I have been in >Unix tech support for NCR and AT&T and couldn't believe the >attitude! Also, I was careful to fully document the >problems, etc. and still got very rude responses. >Amen! Amen! >>YES.. I have had trouble with them in the past.. Whwn I first got my >>BSDI I had trouble getting a REAL answer from a REAL person. They >>treated me like I was a lepor. I only got help when I faxed the shit out >>of them several times with the same problem over and over. I wound up >>getting help thru a 3rd party (right here in this newsgroup). I paid a >>little bit extra but at least I got my problems solved. >> >>In my opinion: BSDI SERVICE SUCKS ! >-- >CRT