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Path: euryale.cc.adfa.oz.au!newshost.anu.edu.au!harbinger.cc.monash.edu.au!news.mel.connect.com.au!munnari.OZ.AU!spool.mu.edu!pravda.aa.msen.com!nntp.coast.net!chi-news.cic.net!newsxfer2.itd.umich.edu!gatech!news.mathworks.com!uunet!in2.uu.net!csn!nntp-xfer-2.csn.net!symbios.com!southwind.net!usenet From: lgoodall@toto.pitton.com (Larry Goodall) Newsgroups: comp.bugs.2bsd Subject: Help fellow computer users. PROBLEMS WITH APC EQUIPMENT PROTECTION POLCIY Date: Thu, 07 Mar 1996 02:53:36 GMT Organization: SouthWind Internet Access, Inc. Lines: 86 Message-ID: <4hlc97$euo@opal.southwind.net> NNTP-Posting-Host: bashful.pitton.com X-Newsreader: Forte Free Agent 1.0.82 Thanks for pulling me up to read. I recently had a bad experence with the company APC on a claim for damages. APC has refused to honnor their claim of EQUIPMENT PROTECTION FROM LIGHTING DAMAGE. I sent the following letter to the CEO of APC after several attempts to resolve the claim. Please help by firing off an Email to APC at Anyone who would like to email APC their comments may do so at unicom@indra.com questioning if they will pay YOU if your machine is damaged after a lighting strike. All help will be greatly appricated. Best Regards to all. > I just wanted to post this letter for all to see the problems I have >had in dealing with the company APC over their Equipment Protection >Policy. Please note this posting is not a Threat, this is a letter of >frustration. Please enjoy the following letter that I sent to the CEO >of APC (at my expense). >Thanks. >APC >American Power Conversion >132 Fairgrounds Road >West Kingston, RI 02892 February 10, 1996 >Attention: Chief Executive Officer. >Dear Sir, >I am writing to you today to express my frustration with your company, >I am extremely disappointed to learn that you are not going to honor >your Equipment Protection Policy after my computer was struck by >lightning and destroyed as documented by Don Carrie owner of Creation >Computers where I originally purchased both the computer and your >protection unit. >The facts are very clear. My house was struck by lightning. More that >just my computer suffered damage, to include my Stereo, two VCR’s, two >Phones, Scanner and even the electronics in my kitchen stove were >fried. In addition to this a 2 inch hole was left in my roof from the >strike. An electronics technician for Sears verified that the >entertainment electronics’ had been struck by lightning, as did the >repairman for the stove and my insurance agent. I called the place I >bought the computer from and he told me to bring the computer to his >shop. He took the cover off and you could SMELL the cooked >components. > I left the equipment with Mr. Carrie and he told me to call your >company and file a claim that he would keep the components for 30 >days. Your company requested the unit be sent to your office but >determined that there was nothing was wrong with it. >Well I did not make up this damage and I know the system was struck >had enough that it burnt the cable from the computer to my printer and >the speaker cables in to as did the telephone line FROM your unit to >the computer. >I think your decision to not honor my claim is improper. I am going >to file a complaint with the State of Kansas consumer fraud division, >and the Better Business Bureau, in addition to making a formal >complaint it is my intent to share my experience with your company >with every single computer user I know to include the MIS director for >Motorola Incorporated, Unified School board, Superior Industries >International, Computerland, Compaq Computers and United Airlines. In >addition I will write a letter to consumer magazine to express a REAL >FIELD EXPERIENCE and post an open letter on the internet for all to >read. >I may not get this claim satisfied by your company but I will let >others know the truth about your so called EQUIPMENT PROTECTION >POLICY. >Good Day! >Larry Goodall >lgoodall@toto.pitton.com >Enclosed is your Equipment Protection Policy, Do what seems natural >with it!