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Path: euryale.cc.adfa.oz.au!newshost.anu.edu.au!harbinger.cc.monash.edu.au!news.mira.net.au!inquo!hookup!news.mathworks.com!news.duke.edu!gallatin From: gallatin@kahlo.isds.duke.edu (Andrew Gallatin) Newsgroups: comp.unix.bsd.bsdi.misc Subject: Re: BSDI Tech Support Date: 1 Feb 1996 02:50:36 GMT Organization: Institute of Statistics and Decision Sciences, Duke University Lines: 32 Message-ID: <4ep9ps$6vr@news.duke.edu> References: <310F956F.4B25@iu28.arin.k12.pa.us> NNTP-Posting-Host: kahlo.isds.duke.edu In article <310F956F.4B25@iu28.arin.k12.pa.us>, Curtis Kaminski <ims@iu28.arin.k12.pa.us> wrote: > >Another disadvantage is that the paid technical support you get from >BSDI is not great. I have often received, "that is an unsupported >feature", as a response from the tech support people. Also, perish the >thought of calling and getting to talk to a live person immediately. >They will call you back, but you are usually home from work for several >hours, even if you called a 8am. I disagree with you 100% All my experiances with BSDI's tech support have been positive. I have to admit that most of my dealings with them have been via email (which is another huge advantage over the vendors of other OSes I support, many vendors don't do email & you're stuck waiting around for a callback). I've found that within a few hours of mailing them, I've nearly always had a correct, complete & concise response waiting for me in my inbox. Plus you can get patches via ftp, w/o talking to a human being. Another huge advantage over some vendors. Drew ############################################################################## # Andrew Gallatin, Computer Project Manager # # Institute of Statistics and Decision Sciences # # Box 90251, Duke University, Durham, NC 27708-0251 # ##############################################################################