*BSD News Article 60507


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Newsgroups: comp.unix.bsd.bsdi.misc
Subject: BSDI Tech Support
Message-ID: <310F956F.4B25@iu28.arin.k12.pa.us>
From: Curtis Kaminski <ims@iu28.arin.k12.pa.us>
Date: Wed, 31 Jan 1996 11:14:39 -0500
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John S. Dyson wrote:
>         BSDI, for more stable NFS, but slightly lower performance otherwise.
>                 More complete, commercial style support is available directly
>                 from the vendor.  Check with other BSDI customers for
>                 support quality info.  It's costing money is the biggest
>                 disadvantage.

Another disadvantage is that the paid technical support you get from 
BSDI is not great.   I have often received, "that is an unsupported 
feature", as a response from the tech support people.   Also, perish the 
thought of calling and getting to talk to a live person immediately.   
They will call you back, but you are usually home from work for several 
hours, even if you called a 8am.