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Path: euryale.cc.adfa.oz.au!newshost.anu.edu.au!harbinger.cc.monash.edu.au!news.mel.connect.com.au!munnari.OZ.AU!spool.mu.edu!howland.reston.ans.net!newsfeed.internetmci.com!news.combase.com!usenet From: orion@combase.com Newsgroups: comp.unix.bsd.bsdi.misc Subject: Re: Micropolis Trouble Date: Fri, 15 Dec 1995 02:41:40 GMT Organization: ComBaseCommunications Lines: 25 Message-ID: <4aqcvu$ggj@wi.combase.com> References: <4an54s$k9f@wolfe.wimsey.com> NNTP-Posting-Host: ls.combase.com X-Newsreader: Forte Free Agent 1.0.82 mfraser@vanbc.wimsey.com (Mark Fraser) wrote: >Installed 7 Micropolis 2GB scsi drives in a new ISP server site. >All have now, after about 2-3 months, developed noisy to siezed >bearings. Micropolis have reacted by suspending their 24-hour >advance replacement program, and now want the failed units back >and estimate a 15 working day turnaround time. That translates >to 3 weeks or more. Personally, I have 2 3 GIG SCSI-2 Micropolis drives, and have no problems with them.....I also returned another 4 gig Micropolis to them, and they replaced it 24 hours for me....and this was last week.... >This has effectively disqualified them from any consideration for >future business, as the circumstances and policy have given us >no option but to purchase new drives from somewhere else, and to >undergo severe damage to service while we reconfigure the system. >Has anyone else had this experience, and are there any suggestions as >to how one might provoke Micropolis to support us better? >/mark Micropolis has usually been good about their service. I haven't experienced the problem you have, but things do happen.....