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From: Terry Lambert <terry@cs.weber.edu>
Newsgroups: comp.unix.bsd.freebsd.misc
Subject: Re: Linux vs. FreeBSD
Date: 19 Jul 1995 04:29:12 GMT
Organization: Utah Valley State College, Orem, Utah
Lines: 31
Message-ID: <3ui1mo$fon@park.uvsc.edu>
References: <3qfhhv$7uc@titania.pps.pgh.pa.us> <id.DMCL1.BVI@nmti.com> <3tffhq$qfu@pandora.sdsu.edu> <3tv096$8ba@park.uvsc.edu> <id.0VJL1.Z23@nmti.com>
NNTP-Posting-Host: hecate.artisoft.com
peter@nmti.com (Peter da Silva) wrote:
]
] In article <3tv096$8ba@park.uvsc.edu>,
] Terry Lambert <terry@cs.weber.edu> wrote:
] > I find it particularly ironic that the software industry is really
] > the only industry in which free support is considered mandatory. If
] > my car or fridge fail, I call the repairman, not the 1-800 support
] > number. If my bicycle fails, I take it to the bike shop.
[ ... ]
] If computer companies had competant dealer networks they wouldn't need
] 1600-person support staffs inhouse. Unfortunately the competant dealer
] network model has fallen by the wayside.
OK, amend this to:
"I find it particularly ironic that the software industry is
really the only industry in which failure levels on new product
sufficient to cause the need for a large free support staff is
considered acceptable."
8-(.
Terry Lambert
terry@cs.weber.edu
---
Any opinions in this posting are my own and not those of my present
or previous employers.