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Xref: sserve comp.os.386bsd.misc:4960 comp.os.linux.misc:33716 comp.os.os2.advocacy:75018 Newsgroups: comp.os.386bsd.misc,comp.os.linux.misc,comp.os.os2.advocacy Path: sserve!newshost.anu.edu.au!munnari.oz.au!spool.mu.edu!howland.reston.ans.net!nntp.crl.com!ka4ybr!mah From: mah@ka4ybr.com (Mark A. Horton KA4YBR) Subject: Re: Linux thoroughly insulted by Infoworld! Followup-To: comp.os.386bsd.misc,comp.os.linux.misc,comp.os.os2.advocacy X-Newsreader: TIN [version 1.2 PL2] Organization: Mark Horton Associates Message-ID: <1995Jan21.052259.12168@ka4ybr.com> References: <950116203411@lambada> <1995Jan18.214037.6088@cs.cornell.edu> <3fk4hi$iu8@solaris.cc.vt.edu> <1995Jan19.015527.16465@cs.cornell.edu> <3fm171$hes@ivory.lm.com> Date: Sat, 21 Jan 1995 05:22:59 GMT Lines: 60 Peter Berger (peterb@telerama.lm.com) wrote: : In article <1995Jan19.015527.16465@cs.cornell.edu>, : Matt Welsh <mdw@cs.cornell.edu> wrote: : >In article <3fk4hi$iu8@solaris.cc.vt.edu> mmead@goof.com (matthew c. mead) writes: : >If you're a big compaNY and one of Sun or BSDI's major customers, : >maybe you can call them up and get results quickly---but this isn't always : >the case. : You're completely, utterly, and didactically wrong. : We are a BSDI customer. Not a "major" one, we only have a few systems. I : have called them on weekends. I have called them at 7 pm Pacific time. And : I have yet to have to wait more than six hours for a callback, and that's if : I call at night on a Sunday. If I call during business hours, I'm usually : on the phone and my problem is resolved within 10 minutes. I would submit that if the majority of your problems are correctible within 10 minutes that they are either trivial configuration or installation problems caused by inadequate pre-installation planning or that your are seriously behind in your maintenance levels. : I've installed, and used, Linux, and relying of LoseNet for mission : critical support is about as wise as relying on the Little Rascals as : your fire department. I'll take a "Little Rascals" bucket brigade right now over a shiney hook-and-ladder that gets around to putting out my fire next week (release) anyday, thank you. : That's not saying that Linux people on the net aren't nice. It's saying that : you get what you pay for. Oh yes, I do so enjoy paying for barely literate help desk personnel to queue my problem for callback from some "technician" who may actually know how to look up something in a manual (getting an answer may require a requeue to another group or yet another level and subsequent callback.) : >The companies that I have worked for have sometimes had this : >clout, and other times have had no luck in getting problems resolved : >in a reasonable amount of time. I would argue that the variance in turnaround : >time for fixing Linux problems is somewhat less. : I would argue that you're a raving loon. And I, sir, would argue that you are not only an ignorant lout, but also insulting, misinformed, unthinking, and not at all humourous. Fondest wishes for a speedy recovery. Hope the implant takes. :) Mark -- Everything I learned to make me a UNIX guru I learned in grammar school... it was under the general subject entitled "reading." ------------------------------------------------------------ Mark A. Horton ka4ybr mah@ka4ybr.atlanta.com Systems and Network Performance Tuning mah@ka4ybr.atl.ga.us +1.404.371.0291 : 33 45 31 N / 084 16 59 W mah@ka4ybr.com