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Path: sserve!newshost.anu.edu.au!harbinger.cc.monash.edu.au!msunews!agate!violet.berkeley.edu!jkh From: jkh@violet.berkeley.edu (Jordan K. Hubbard) Newsgroups: comp.os.386bsd.misc Subject: Re: BSD CD-ROM : Walnet Creek or Infomagic ? Date: 11 Jan 1995 07:12:09 GMT Organization: University of California, Berkeley Lines: 33 Message-ID: <3f00c9$d6v@agate.berkeley.edu> References: <3e8t0q$gnp@vishnu.jussieu.fr> <3edhq6$f44@epiwrl.entropic.com> <3edpog$ost@agate.berkeley.edu> <D25vC5.B1n@rainbow.cse.nau.edu> NNTP-Posting-Host: violet.berkeley.edu In article <D25vC5.B1n@rainbow.cse.nau.edu>, Stacey L Brewer <slb@pine.cse.nau.edu> wrote: > I guess I don't know either... while what you are saying sounds nice, >I will quote from the back of the January FreeBSD 2.0 CDROM from Walnut >Creek--- > > "This disc comes with a full money back guarantee from Walnut Creek > CDROM but NO technical support. The comp.os.386bsd.* newsgroups on > the internet, or the FreeBSD project mailing lists (send mail to > info@freebsd.org) provide a complete support network." > >ok. Now that it's clear that I can't call Walnut Creek for anything besides >a refund, where am I getting this Magical Technical Support by picking up >the phone? Ahahahahahahahahaha.. Do you think anybody actually READS that? Heck no, they call the number printed numerous times on the insert and backliner (or, if they're smart, they finger info@cdrom.com and get the free 800 number! :-) and demand tech support all the time! And we answer the calls because even though we claim not to give tech support and so hopefully discourage most of the ravening masses from calling us, we do give tech support. If we can possibly help a customer resolve a problem, we do. Any of the many thousands of FreeBSD or Linux people who've called here can attest to this! As to whether or not we can continute to do this at this level, I can't say. We're doing it now and we're hiring more people to help do it. Would you pay more for a fully supported product? What would you pay? Just asking.. :-) Jordan