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Xref: sserve comp.unix.misc:10627 comp.unix.pc-clone.32bit:5217 comp.unix.bsd:13154 comp.windows.x.i386unix:5991 biz.sco.general:9596 Path: sserve!newshost.anu.edu.au!munnari.oz.au!bunyip.cc.uq.oz.au!harbinger.cc.monash.edu.au!yeshua.marcam.com!nic.hookup.net!news.sprintlink.net!demon!stonewall.demon.co.uk!nigel Newsgroups: comp.unix.misc,comp.unix.pc-clone.32bit,comp.unix.bsd,comp.windows.x.i386unix,biz.sco.general From: nigel@stonewall.demon.co.uk (Nigel Whitfield) Subject: Re: SCO market share References: <1993Dec15.015758.17502@news.csuohio.edu> <9312160932.aa05151@fags.stonewall.demon.co.uk> <1993Dec16.141138.17060@news.csuohio.edu> Organization: Jenny Agutter Fan Club Date: Tue, 21 Dec 1993 09:22:59 +0000 Message-ID: <9312210922.aa08149@fags.stonewall.demon.co.uk> Sender: usenet@demon.co.uk Lines: 19 In article <1993Dec16.141138.17060@news.csuohio.edu> thx1139@knuth.cba.csuohio.edu (tim werner) writes: >I'm not saying that support is a waste of money, just that it's no >guarantee. Some companies have better support than others, but they >all have human beings working there. Just because you are paying them >doesn't mean Superman will answer the phone and come flying over to >save you. We have had problems that simply *never* got fixed. True. And I had a problem with one of our OSs that was never fixed, so I switched to one that worked for what I want to do. Now, actually finding a fix isn't necessarily what you need from support. What's far better is to have an indication of whether or not it will be fixed in a certain time frame. If you know that it's not going to be, then you can make alternative arrangements. In an extreme case, that could (and has, in the past) mean changing hardware and/or OS. As long as the data can be moved easily... Nigel.